This profile assesses Accenture’s BSS products and services in the customer engagement sector. Accenture offers a range of services to the...
This profile assesses TCS’s BSS products and services in the customer engagement sector. TCS provides a wide portfolio of BSS solutions that...
This profile assesses Oracle’s BSS products and services in the customer engagement segment. Oracle’s customer engagement solutions aim...
This profile assesses NEC/Netcracker’s BSS products and services in the customer engagement sector. Netcracker Digital BSS provides a holistic...
This profile assesses Huawei’s BSS products and services in the customer engagement sector. Huawei’s customer engagement offerings aim to...
This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement systems and...
The three fundamental building blocks of BSS of the future are customer engagement, monetisation platforms and digital marketplaces. In the long...
SaaS is typically perceived as being more expensive over the lifetime of deployment, but this does not reflect all of the benefits of SaaS and may...
CSPs have identified the digital customer experience as an important competitive differentiator in recent years and have prioritised making...
The enterprise segment has emerged as a beacon for new revenue growth and differentiation as CSPs confront the challenges of declining revenue from...